Hyundai Finance Reassesses Lease Terms Following Customer's Medical Diagnosis

In August 2023, a customer from Scotland entered a four-year lease agreement for a Hyundai Tucson. However, after experiencing two seizures and receiving an epilepsy diagnosis in May, the individual was forced to surrender their driving license for a minimum of 12 months. Initially, the customer was informed by Hyundai Finance that they could potentially avoid the full termination fee by providing medical documentation. After submitting the required evidence, the early termination fee was reduced from £8,831 to £6,308, resulting in a total cost of approximately £13,500 for just ten months of use. The diagnosis has significantly impacted the customer’s personal and professional life, as they work as a general practitioner. The financial burden of the lease, combined with the challenges of adapting to their new medical condition, has made the situation particularly distressing. The customer expressed frustration over the unexpected costs associated with the lease, highlighting the risks involved in long-term car leasing agreements. In a turn of events, Hyundai Finance reconsidered the case after further communication. The company ultimately decided to release the customer from the lease without any fees, waived the missed payment from the previous month, and offered £200 as compensation for the misleading information provided during the initial phone call. The customer expressed satisfaction with this resolution, acknowledging the complexities and potential pitfalls of committing to long-term car leases.