Trust in AI performance is crucial for business autonomy, are we ready?

On January 7, 2025, in New York and Las Vegas, Accenture released its latest Technology Vision, highlighting an emerging era characterized by rapid digitization driven by artificial intelligence (AI). The research indicates that AI's ability to learn continuously and act autonomously is reshaping how organizations operate. Notably, 69% of executives surveyed feel a pressing need for redefining technology systems and processes to leverage these advancements effectively. Julie Sweet, Accenture's chair and CEO, underlined the importance of trust in AI, stating that the key to unlocking AI's full benefits lies in establishing systematic trust in its performance and outcomes. Over three-quarters of executives agree that true AI benefits will only materialize when built upon a foundation of trust. This sentiment reflects a growing awareness that trust must evolve alongside technological strategies. The findings also reveal that AI has begun transforming roles within organizations, with generative AI tools enabling developers to transition from conventional programming to more sophisticated systems engineering. The report observes that organizations are racing to adopt AI as a touchpoint for customers, but to stand out in a competitive landscape, brands must prioritize the quality of their AI experiences. The Technology Vision 2025 report discusses the potential impacts of generative AI across various sectors, including technology development and customer interaction. Alongside the introduction of generalist robots over the coming decade, there is also potential for a reciprocal growth relationship between people and AI, where increased usage leads to further improvement of AI functionalities. Overall, by equipping employees with effective AI tools, businesses can foster skill development and innovation within their teams, driving progress across the board.