Over a million calls to Police Scotland hotline go unanswered in 2023

Over the past two years, Police Scotland's 101 crime hotline has seen over a million calls go unanswered, leaving many potential victims of crime without the assistance they sought. This alarming statistic highlights a significant issue within the police service, as individuals attempting to report crimes such as housebreaking, assaults, and vandalism have been left waiting for extended periods. In one notable instance, a caller endured a wait of one hour and 23 seconds before being connected to an operator. The 101 service is intended to provide a non-emergency alternative to the 999 emergency line, allowing the public to report various incidents. However, the high volume of unanswered calls suggests that the system is overwhelmed and unable to meet the needs of the community effectively. Many callers have reportedly given up waiting, which raises concerns about the potential impact on crime reporting and public safety. This situation not only affects those who are trying to report crimes but also undermines trust in the police service. When individuals feel that their calls for help are not being answered, it can lead to a reluctance to report future incidents, further complicating the police's ability to address crime in the community. As the number of unanswered calls continues to grow, it is crucial for Police Scotland to assess the underlying issues contributing to this problem. Addressing staffing shortages, improving response times, and enhancing the overall efficiency of the hotline are essential steps to ensure that victims of crime receive the support they need in a timely manner.