Manchester Airport voted worst in UK for third year running

In the 2024 Which? survey, Manchester Airport's Terminal 3 was rated the worst airport in the UK for the third consecutive year, receiving a mere 38% customer satisfaction score. Passengers expressed significant dissatisfaction, particularly regarding seating, staff, and security queues, with many citing the terminal as the worst they have ever experienced. Complaints also highlighted ongoing issues with moving walkways that have been out of service since 2021, contributing to the overall negative experience. Terminal 1, which is set to close next year, received a slightly better score of 44%, while Terminal 2, currently undergoing a major upgrade, scored 50%. In contrast, Belfast City Airport achieved a customer score of 63%, showcasing a stark difference in passenger satisfaction. The survey included feedback from only 61 passengers out of the six million who used Manchester Airport in 2023, raising questions about the representativeness of the findings. A spokesperson for Manchester Airport disputed the survey results, claiming that their own data indicates 97% of passengers pass through security in under 15 minutes. They emphasized ongoing investments, including a £1.3 billion transformation program aimed at improving facilities and customer experience. Despite these claims, the negative feedback from travelers remains a concern, especially following incidents of delays and cancellations earlier in the year. The airport's management is under pressure to address these issues to enhance passenger satisfaction and compete with better-rated airports like Liverpool John Lennon, which received an impressive 81% score.