PagerDuty partners with AWS to revolutionize operational resilience

In Las Vegas, during AWS re:Invent 2024 on December 3, 2024, PagerDuty, Inc. unveiled new generative AI and automation features integrated into PagerDuty Advance, enhancing its Operations Cloud platform. This collaboration with Amazon Web Services (AWS) aims to empower organizations to deploy generative AI safely into their incident management processes while improving operational resilience. The integration leverages Amazon Q Business, Amazon Bedrock, and Amazon Bedrock Guardrails to streamline incident data retrieval and response capabilities. Through this advancement, PagerDuty and AWS seek to address the increasing complexity of digital infrastructures and meet the demands for flawless digital experiences from customers. As operational efficiency and reliability become crucial for organizations, this partnership aims to help users save significant time per incident, enhancing response rates and reducing staffing costs. With evidence suggesting that organizations could save hundreds of thousands of dollars per incident, the collaboration emphasizes proactive issue resolution as a competitive advantage in maintaining high operational standards. Jennifer Tejada, the Chairperson and CEO of PagerDuty, highlighted the importance of this collaboration, stating that the joint efforts are focused on transforming digital operations management, fostering innovation, and minimizing risks for organizations. This integration supports nearly 6,000 joint customers and promises not just reactive incident management but also predictive capabilities that optimize incident prevention strategies. As this technology becomes increasingly widespread, IT leaders are expected to leverage AI for both response and prevention, fundamentally altering the dynamics of incident management. The enhancements made available through PagerDuty Advance are now generally accessible across the regions where PagerDuty operates, with the integration designed to redefine incident management in the digital age.