Starbucks barista shares top customer annoyances on Reddit

In a candid post on Reddit, a Starbucks barista vented about the aggravating habits of customers that leave staff feeling overwhelmed. The barista described a particularly challenging day, prompting them to address three specific behaviors that they wish customers would cease immediately. These include arriving at the counter without the necessary information, altering orders after they have been placed, and causing confusion at the payment window. One major complaint involved drive-thru customers who attempt to modify their orders upon arrival, which delays service and frustrates staff. The barista emphasized that if customers had communicated their requests clearly at the ordering box, their drinks could have been prepared in advance. This lack of communication not only affects efficiency but also contributes to a chaotic environment during busy hours. Another point of contention was customers who place mobile orders but fail to provide their names when picking up their drinks. The barista noted that with numerous mobile orders, it becomes nearly impossible to identify which order belongs to whom without this crucial information. This oversight leads to further delays and confusion at the counter. Lastly, the barista criticized customers for not having their payment methods ready, particularly in the drive-thru. They urged patrons to be prepared to expedite the process, as delays can significantly impact service speed. Overall, these frustrations reflect a broader issue of customer awareness and the need for improved communication in fast-paced service environments.