TfL limits online access after cyber attack on services

Transport for London (TfL) has implemented restrictions on its online services following a cyber attack that was detected on a Sunday. The organization, which oversees a significant portion of London's transport network, has disabled access to journey history for trips paid with contactless cards. Additionally, live travel information services, including train updates and traffic feeds, have been limited. The photocard portal for travel concessions has also been restricted, and the Dial a Ride booking system was made unavailable earlier in the week. TfL's chief technology officer, Shashi Verma, emphasized the importance of system security and customer data protection. He stated that the organization is actively monitoring system access to ensure only authorized users can gain entry. The decision to limit access was made in response to the identification of suspicious activity, prompting a thorough investigation in collaboration with the National Crime Agency and the National Cyber Security Centre. Despite these restrictions, TfL has assured the public that there has been no impact on public transport services and no evidence of customer data compromise. Essential bookings for the Dial a Ride service can still be made via phone, and TfL is working towards restoring full online services in the coming days. TfL has committed to keeping customers and staff informed throughout the ongoing investigation and appreciates their patience during this challenging time. The organization aims to resolve the situation swiftly while maintaining the integrity of its systems and the safety of its users.