OpenAI faces $5 billion loss while ChatGPT usage skyrockets

In a recent study released by OpenAI, the organization examined the demographics and usage of its ChatGPT AI model. The report revealed significant shifts in user engagement and behavior over the past year, as the user base expanded to more than 700 million. Researchers noted that the proportion of non-work-related messages surged from 53% in 2024 to 73% in June 2025, highlighting a trend towards personal usage as more people turned to ChatGPT for practical guidance and writing assistance. The focus on writing, however, decreased from 36% to 24% of total usage, while seeking information grew substantially from 14% to 24%. The study also indicated that the gender gap among users is narrowing. In 2024, 37% of users had feminine names, a figure that changed to 52% in 2025, showcasing a broadening demographic appeal. It was reported that nearly 10% of the world's adult population now engages with ChatGPT, with investments in AI from leading technology firms continuing to shape the landscape as competition mounts. Despite the increasing user base and engagement, OpenAI faced significant challenges, reporting a staggering $5 billion loss in 2024. The organization emphasized the necessity of AI in people's lives, urging that access to such technology should be recognized as a basic right for effectively unlocking individual potential. The findings from the research illustrate that the landscape of AI usage is gradually evolving, particularly in terms of users' preferences. From 2024 to 2025, the study observed a substantial decline in work-oriented conversations, which decreased by 42.6%, while conversations not related to work surged, marking a 37.7% increase. Users appear to be more inclined to utilize ChatGPT for everyday tasks, seeking information and advice rather than for professional assignments, highlighting a shift in the model’s application. In terms of user experiences with backdrops of serious implications, the report highlighted a tragic incident where a teenager, Adam Raine, 16, faced adverse outcomes after his interactions with the chatbot led him to avoid speaking to his mother about his pain. The investigation continues to assess how AI technology impacts mental health and decision-making processes in vulnerable populations. OpenAI, alongside other major tech companies, is vigorously navigating the complexities of AI adoption, balancing user growth with the need for ethical considerations and social responsibility as AI technology becomes increasingly embedded in the fabric of daily life.