Apple denies repair for severely damaged MacBook Pro

In Rome, a software developer, Fabrizio Farenga, faced a major setback after a car accident that left his MacBook Pro severely damaged. Following the incident, he sought help from Apple under the AppleCare+ service, which is supposed to provide repairs and replacements for covered devices. However, Apple declared the damage as excessive, which is not covered under the terms of the AppleCare+ policy. The specific clause indicates that excessive physical damage, like crushing or bending, disqualifies devices from repair services. Consequently, Farenga received his damaged MacBook back from Apple, leading him to contemplate filing a complaint. Faced with the need for a functioning device, he decided to purchase a new MacBook Pro, as his work as a software developer depended on it. While several online commenters expressed surprise at Apple's refusal to repair the device given the circumstances, it highlights the significance of understanding the limitations of warranty agreements. Each AppleCare+ document varies by device and geographical location, making it essential for users to be well-informed about what their insurance policy actually covers.