American Home Shield faces backlash over appliance claim denials

In Las Vegas, American Home Shield (AHS), a major home warranty provider, has come under scrutiny from customers unhappy with the company's service. Many customers claim that AHS has a tendency to improperly deny coverage for common appliance issues. Julian Sanchez, a long-time customer, experienced this firsthand when his air conditioning unit broke down during a hot summer, only to have technicians leave it in worse condition after three visits. Despite paying premiums consistently, Sanchez found himself in a struggle over what AHS deemed 'normal wear and tear.' The average service request from AHS often results in disappointment for many, leading them to consider small claims court as their only recourse. The Better Business Bureau has logged nearly 21,000 complaints against AHS in the last three years, reflecting a troubling pattern of customer dissatisfaction. In light of these complaints, a consumer-rights attorney noted that individual AHS customers have to file claims one by one, as the company’s contract prevents class actions. With a customer rating of only 2 out of 5 stars, AHS's reputation is suffering, and many consumers are left feeling vulnerable regarding their home appliance coverage.