Maximus secures continued contact center operations after procurement withdrawal

In a significant development for contract management in the United States, the U.S. Department of Health and Human Services, through the Centers for Medicare & Medicaid Services, recently announced the withdrawal of its early re-procurement of the Contact Center Operations contract, which applies to the 1-800-MEDICARE service and Federal Marketplace operations. This decision, made weeks ago, means that Maximus, the company currently managing these services, will not have to compete again for the same scope of work it is already performing. As a result, Maximus's existing contract remains in place with available option periods extending until the year 2031. The withdrawal of the re-procurement process comes after considerations that the continuation of their existing contract aligns better with the goals of maintaining consistent service delivery to the public, particularly for the over 75 million Americans who rely on Medicare and other federal marketplace services. Maximus’s president and CEO, Bruce Caswell, expressed satisfaction with this outcome, noting the importance of providing high-quality and reliable solutions in support of the vital missions of HHS and CMS. This announcement is seen as a positive outcome not only for Maximus but for the many individuals who depend on timely and effective healthcare support in the United States. The continuation of this contract means that Maximus can maintain its management practices without the disruption that might have accompanied a recompete process. With a strong foundation in program service delivery, Maximus plans to leverage its operational excellence to ensure that services provided remain responsive to the needs of these millions of American citizens. Looking ahead, this development opens a pathway for Maximus to focus on delivering innovative solutions rather than being bogged down by the demands of a competitive procurement process. As they continue to serve critical government programs, they remain committed to enhancing the support provided to their partners at HHS and CMS, ensuring that their operations meet the evolving needs of those they serve. This decision reflects the long-term strategic partnership between Maximus and federal health authorities, reinforcing the stability required in these essential services for the American public.