TUI passengers face holiday chaos after Cyprus trip cancellation

Leanne Wrigley and David Walker, a couple from the UK, faced significant disruption to their planned holiday to Cyprus in July due to an IT outage that affected TUI and other travel firms globally. Their trip was canceled just two days before departure, and they were informed they would receive £500 in vouchers as compensation. However, nearly two months later, the couple had yet to receive these vouchers, which were promised within 28 days of the cancellation. The couple intended to use the vouchers towards their honeymoon, scheduled for November, but the delay in receiving them led to frustration as the hotels they wished to book were already fully booked. They struggled to find alternative accommodations that met their preferences and budget, which was between £4,000 and £5,000. The couple expressed their disappointment, highlighting the emotional toll of the situation, especially with their wedding approaching. Leanne, who works as an accountant, described her anger and disappointment at the lack of customer service from TUI, stating that she had made multiple attempts to resolve the issue through calls, emails, and in-person visits. The couple felt that the delay in receiving their compensation was unacceptable, especially given their frequent travel with TUI. In response to the couple's concerns, a TUI spokesperson issued an apology for the delay and confirmed that the holiday voucher had been reissued. They also offered a discount code as a goodwill gesture, acknowledging the couple's patience during a busy period for the company.