Apple prevents users from selecting text in service email

A customer visited an Apple Store for battery service on their Apple Watch and subsequently received an email documenting their service record. This email, titled 'Your Apple Store Work Authorization,' provided instructions on checking the service's status via a website using a Repair Number and Serial Number. However, the user found that the crucial information in the email could not be selected or copied, raising concerns about usability. Even attempts to save the email as a .eml file and open it in different email clients resulted in the same issue. The text remained unselectable due to HTML code present in the email, which was specifically designed to prevent copying. This decision by Apple appears intentional, leading the customer to question the rationale behind this restriction. The implications of such a feature could discourage users and create frustration when trying to access important information related to their repairs without resorting to less efficient methods like taking screenshots or using Optical Character Recognition (OCR). Ultimately, the accessibility of information is an essential aspect of customer service, and limitations like these could reflect poorly on a company's commitment to user experience. Products like Apple Watch are meant to offer convenience, yet such design decisions can lead to confusion and dissatisfaction among customers seeking straightforward support information.