Synology mandates branded drives for new NAS models

In Germany, on April 18, 2025, Synology announced a new policy regarding the use of hard drives with its NAS devices. The company stated that its Plus tier products, starting with the 2025 series, would require users to utilize only Synology-branded drives for optimal functionality. This decision comes after extensive internal testing, which the company claims ensures lower risks of drive failure and compatibility issues when using proven drives. Although Synology does not manufacture hard drives, it markets drives from established manufacturers like Toshiba and Seagate, which typically retail at higher prices than similar third-party options. The move mirrors existing restrictions on higher-end models, such as the XS Plus and its rack-mounted versions. With the impending changes, Synology will also implement a framework for third-party drives, constructing a curated compatibility list after thorough testing. While business models purchased prior to the 2025 series will continue to accept third-party hard drives, the updated models will not function at their full potential unless users adhere to Synology’s policies. Users will still have the option to submit third-party drives for evaluation against Synology's stringent requirements. The decision has stirred discussions within the tech community, as comments from users highlight the increased costs associated with Synology-approved drives, often 2-3 times the price of non-branded alternatives. Users have voiced skepticism over the necessity for exclusive compatibility, suggesting that as long as a drive meets established standards, the choice should not be limited to branded options. This concern connects to broader discussions on consumer rights and repairability in technology, where users prefer systems that allow flexibility rather than vendor lock-in. Moreover, many potential buyers may reconsider their choices in light of these restrictions. Existing Synology users have expressed dissatisfaction over the limited options available in the compatibility list for hard drives, leading them to search for solutions that meet their storage needs without the high costs attached to Synology products. As a result, this development could significantly impact customer loyalty and perceptions of the brand’s accessibility in the increasingly competitive NAS market.