Infosys and Proximus Group Collaborate in Brussels, Sept 2024

Infosys and Proximus Group have announced a strategic collaboration aimed at unlocking new business opportunities and enhancing customer experiences. This partnership will utilize Proximus Group's Digital Identity (DI) and Communications Platform as a Service (CPaaS) solutions, combined with Infosys' digital services. The collaboration is set to focus on a joint go-to-market strategy that leverages the strengths of Proximus' international affiliates, including Route Mobile and Telesign. The initiative is expected to drive innovation in omnichannel customer engagement and the development of AI-driven digital assistants. Antonietta Mastroianni, Chief Digital & IT Officer at Proximus, expressed enthusiasm about the collaboration, highlighting the potential for improved customer experiences through the combination of both companies' expertise. Christophe Van de Weyer, CEO of Telesign, emphasized the growing concern of digital fraud and the importance of this partnership in redefining customer engagement strategies. The collaboration aims to address these challenges by integrating Infosys' capabilities in digital services with Proximus Group's expertise in CPaaS and DI solutions. Both companies are optimistic about the synergies that will emerge from this collaboration, which aligns with Proximus Group's ambition to enhance its international growth and create a more connected digital ecosystem. This partnership marks a significant step forward in their efforts to deliver superior services to their joint customers.