Winchester holidaymakers traumatized by travel agent experience

In Winchester, over 30 holidaymakers have come together to share their distressing experiences with a representative from InteleTravel. Many reported issues such as unbooked hotels and last-minute boarding passes with incorrect details, leading to significant stress and embarrassment during their vacations. Marisa Noyce, one of the affected customers, described how her family’s holiday to Morocco was ruined when they discovered their hotel was not booked, forcing them to switch to Crete, where they faced similar issues. The situation escalated when Noyce's subsequent trip to Tenerife also encountered problems, including incorrect boarding passes that incurred additional costs. Another traveler reported similar frustrations with her Lanzarote trip, where last-minute boarding passes and wrong hotel bookings caused chaos. InteleTravel has acknowledged the issues and stated that they have terminated the contract of the representative involved. They are cooperating with authorities, including Hampshire police, who have arrested a 39-year-old woman on suspicion of fraud by abuse of position. The company emphasized its commitment to anti-fraud measures and is working with industry organizations to address the situation. The ongoing investigation has left many customers feeling traumatized and stressed, as they navigate the aftermath of their disrupted holidays. The formation of a Facebook group among the affected individuals highlights the widespread impact of this incident, as they seek support and share their experiences.