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- The Welsh Ambulance Service announced a critical incident as it faced an overwhelming number of calls.
- Emergency services were under significant strain with a high backlog of patients waiting for hospital admission.
- Public awareness and responsible behavior are urged to help alleviate pressure on emergency services during New Year's.
In the United Kingdom, on December 30, 2024, Jon Kay delivered alarming news during the BBC Breakfast broadcast regarding a critical incident affecting the Welsh Ambulance Service. He was joined by Jason Killen, the Chief Executive of the ambulance service, who informed viewers that there were 340 calls waiting to be answered and a significant backlog of patients in ambulances awaiting hospital admission. As the New Year approached, the pressure on emergency services was particularly high, exacerbated by an increase in urgent calls and a constrained healthcare system. The situation was described as alarming for those in need of immediate assistance, with the likelihood of long wait times for individuals experiencing serious medical emergencies. Throughout the segment, Jason Killen expressed regret over the long wait times patients were enduring and prompted the public to use 999 only for genuine emergencies to alleviate some of the pressure on the service. He explained that the ambulance service was operating under severe strain due to various factors, including higher numbers of influenza and COVID-19 cases leading to significant patient backlogs in emergency departments. As ambulances struggled to offload patients into hospitals, this created a domino effect that prevented other emergency calls from being swiftly addressed. Jon Kay highlighted the gravity of the situation by noting the shocking number of individuals potentially in life-threatening situations while waiting for an ambulance response. Jason underlined the importance of prioritizing the most critically ill patients during this period of overwhelming demand, assuring viewers that the service would respond to the sickest patients first. The urgency of the situation during New Year's celebrations, which traditionally see a rise in emergency incidents, meant that the public was urged to remain sensible and take precautions, including looking after friends and drinking responsibly. This challenging scenario emphasized the need for public understanding and cooperation with the Welsh Ambulance Service as they navigated these heightened pressures. The gravity of this announcement resonated with viewers, reflecting broader concerns within the healthcare system as it copes with increased demand during festive periods.