Costco tests scan-and-go checkout technology with positive results

In recent months, Costco, a prominent warehouse retailer, has been actively testing a new checkout technology aimed at improving the shopping experience for its members. The initiative, referred to as 'Scan & Go,' allows customers to scan items as they shop and pay through an app, which would expedite the checkout process significantly. CEO Ron Vachris shared during a third-quarter earnings call that these tests have been extremely successful, with great adoption among members. Customers have long expressed their desire for improved checkout options, as long wait times have been a significant concern for many. The 'Scan & Go' system has shown very positive preliminary results, indicating that it may effectively reduce checkout times, a goal that aligns with the retailer's commitment to enhance the member experience. This technology comes amid growing competition in the warehouse retail space, particularly from Sam's Club, which offers a similar 'Scan & Go' experience. BJ’s Wholesale also has a comparable system called 'ExpressPay' that enables customers to hasten their checkout process. As Costco continues to explore ways to update its front-end technology, the feedback from early adopters will be vital in determining how widely this system will be implemented across all locations. As of late May 2025, Costco operates 905 stores worldwide, catering to over 142.8 million members, emphasizing the importance of accommodating their needs through innovative solutions.