Aurigny alters flight schedules after aircraft incident disrupts travel plans
- Due to a tail strike incident in April 2025, Aurigny has changed flight schedules from May 19 to June 7, 2025, impacting some customers.
- Aurigny anticipates that 4% of travelers will be affected, while most will be able to travel as originally planned.
- The airline is taking steps to enhance service reliability and has recruited new pilots to support operations during peak travel times.
In Guernsey, the airline Aurigny has made significant adjustments to its flight schedules, a move that will impact customers between May 19 and June 7, 2025. This decision stems from the temporary withdrawal of one of its aircraft from service due to a tail strike that occurred in April 2025. With limited options for leasing replacement aircraft, Aurigny proactively announced the schedule changes well in advance to minimize inconvenience and allow customers to make alternative arrangements as needed. Philip Smallwood, the chief operations officer at Aurigny, acknowledged that changes to travel plans can be disruptive for many customers. However, he emphasized the importance of aligning operational capacity with the airline's flying program to ensure reliable service. Although approximately 4% of customers will experience changes, the airline has indicated that most affected travelers (around 90%) will be able to fly on the originally planned date. In light of the disruptions, Aurigny is providing customers with the flexibility to adjust their travel dates or receive full refunds. In preparation for the peak summer season, Aurigny has also recently hired seven new pilots, which aims to strengthen its operational capabilities. This recruitment underscores the airline's commitment to service reliability as it works to enhance its performance in light of the current challenges. Affected passengers will soon receive emails detailing their options, ensuring they have the necessary information regarding alternative travel plans. Overall, Aurigny's response to the situation reflects its proactive approach to addressing operational challenges while safeguarding customer travel plans during a busy travel season. The airline understands the necessity of transparency and communication with its customers as it navigates the complexities of flight scheduling amidst unforeseen issues. The ongoing recruitment of staff and adjustments to flight schedules highlight the airline's commitment to maintaining high standards of service, even in the face of adversity.