Los Angeles Struggles with Homelessness Data Management Amidst Billions Spent
- The article explores the potential for technology to aid in resolving the homeless crisis in Southern California.
- Various tech initiatives are being investigated by local organizations and institutions.
- The effectiveness of these technologies remains to be assessed as Los Angeles grapples with significant homelessness.
Los Angeles is grappling with a significant homelessness crisis, despite billions of dollars invested in solutions. Outdated computer systems and error-ridden data hinder the ability to provide essential information, such as the availability of shelter beds. This inefficiency is particularly alarming in a region known for its technological advancements, as no comprehensive system exists to track shelter availability in Los Angeles County, which houses over 20% of the nation’s unhoused population. Tech entrepreneur Adam Miller highlighted the disconnect between service availability and the needs of the homeless. Case managers often struggle to input data in real-time, relying on notes taken on mobile devices or paper, which are later transcribed into various databases. The primary federal data system, the Homeless Management Information System (HMIS), was originally designed for desktop use, complicating mobile access and timely data entry. Organizations like People Assisting the Homeless face additional challenges due to incompatible data systems, necessitating redundant data entry. Bevin Kuhn from the Los Angeles Homeless Services Authority acknowledged ongoing efforts to enhance data management, including a new database aimed at cataloging 23,000 shelter beds and improving the HMIS for mobile compatibility. The authority aims for case workers to enter data within 72 hours, although this goal is not consistently met. The testing of the Better Angels app has shown promise in improving real-time service connections, potentially reducing the number of individuals who miss critical housing opportunities.