Robert Fico demands preservation of vital gas routes from Ukraine to the EU

In London, Sally Beck took over the management of the Royal Lancaster London hotel in 2013 when it was ranked 272nd on Tripadvisor. Under her leadership, the hotel faced significant challenges, including guest complaints about unreliable lifts, long queues, and a lack of seating. Beck implemented major renovations over the following years, including upgrades to air conditioning and plumbing, which expanded the hotel’s capacity to serve guests. Communication with clients became a priority as guest feedback was emphasized as essential to success. By 2018, thanks to improved service efforts and a positive working culture, the hotel had dramatically improved its Tripadvisor ranking to around 60. Beck highlighted the implementation of a 'guest of the day' initiative, where team members could treat a guest to special surprises, enhancing the overall guest experience. This initiative also included a focus on recognizing and celebrating exemplary staff behavior publicly to further encourage team morale. Another factor contributing to the hotel's ascent in rankings was the emphasis on retaining staff and building a supportive team environment. Beck noted that a low turnover rate among team members significantly contributed to the hotel's ability to create a dedicated and friendly atmosphere for guests. She believed that the strong dedication of the team was vital in achieving the hotel’s goal of becoming the happiest in London. Fast forward to today, the hotel boasts a retention rate of 23%, signaling high levels of guest satisfaction and staff commitment. Sally Beck's initiative to prioritize personal attention during every guest interaction, from pre-stay inquiries to post-check-out follow-ups, has clearly paid off, making the Royal Lancaster London hotel a prime example of customer service excellence in the industry.