HMRC Warns Pensioners About 'Proof' Letters

In a recent exchange, taxpayers have reached out to HM Revenue and Customs (HMRC) for assistance regarding proof of their state pension amounts. One individual inquired about obtaining documentation to support a claim for travel expenses related to visits to an out-of-town hospital. The taxpayer expressed difficulty in locating original letters that detail their pension, prompting HMRC to clarify the nature of their request. HMRC responded to the inquiry by asking for specifics about the state pension amount and the purpose of the expenses. The agency provided a contact number for direct assistance with state pension queries, emphasizing their availability from 8:00 AM to 6:00 PM, Monday to Friday. This guidance was met with appreciation from the taxpayer, who acknowledged the help provided. Additionally, HMRC highlighted that they can assist with various inquiries beyond state pensions, including TV license questions and providing documentation related to benefits, fit notes, and entitlement letters. They also mentioned the availability of pension forecasts and information regarding Child Maintenance Service accounts, showcasing their commitment to supporting taxpayers with a range of financial queries. This interaction underscores the importance of clear communication between taxpayers and HMRC, as individuals navigate the complexities of tax returns and benefit claims. The agency's proactive approach in addressing concerns reflects its role in facilitating taxpayer access to necessary information and resources.