Post Office exec Faces Consequences Over Remote Access Misconduct
- Tracy Marshall, a retail engagement director at the Post Office, was stripped of some responsibilities after the inquiry revealed her knowledge of Fujitsu's remote access to the Horizon system.
- The Horizon system has been linked to wrongful prosecutions of branch operators for financial discrepancies over the past decade.
- The inquiry is ongoing, raising questions about trust in the Post Office and the accountability of its executives.
In the United Kingdom, Tracy Marshall, a senior executive at the Post Office, faced scrutiny during an inquiry into a significant IT scandal involving the faulty Horizon system. This system led to wrongful prosecutions of numerous branch operators over alleged financial discrepancies. During the inquiry, it was revealed that Marshall had knowledge of Fujitsu's ability to remotely access branch accounts, contradicting the Post Office's public denials. As a result of this revelation, she lost her 'postmaster engagement' responsibilities earlier in 2024. Marshall, who has been with the Post Office since 1998, claimed she was not directly involved in the remote access issues and had merely relayed information from other executives. The inquiry has highlighted ongoing concerns about the trustworthiness of the Post Office and the impact of the Horizon system on its operators, with many still experiencing issues. Marshall expressed disappointment over allegations of conflicts of interest among employees and emphasized her commitment to improving policies for postmasters. The inquiry continues to investigate the extent of knowledge and responsibility among Post Office executives regarding the Horizon system's flaws and the subsequent wrongful prosecutions.