ISG launches groundbreaking study on agentic AI services providers
- Information Services Group has launched a study on agentic AI services to evaluate service providers in this emerging field.
- The study is part of a broader research initiative that includes six other studies in various AI and analytics domains.
- This research aims to help companies leverage AI technologies for better decision-making and process innovation.
In Stamford, Connecticut on March 17, 2025, Information Services Group (ISG), a global research and advisory firm focused on technology and AI, initiated a significant research study. This study is dedicated to evaluating providers of agentic AI services, which utilize autonomous AI agents to support businesses in decision-making, enhance process efficiency, and drive innovation. This research represents the first effort of its kind within the industry, highlighting the growing importance and adaptation of AI technologies in various sectors. The 2025 ISG Provider Lens™ Agentic AI Services study is part of a broader initiative that includes a cluster of seven studies, all designed to address the rapidly expanding market for AI and analytics services. Alongside the agentic AI research, ISG is also conducting studies on Advanced Analytics and AI Services, Generative AI Services, Intelligent Automation Services, and Specialty Analytics Services within sectors such as retail, supply chain, and healthcare. This comprehensive approach allows ISG to assess a complete range of services and offerings in the AI landscape. Jan Erik Aase, partner and global leader of ISG Provider Lens Research, emphasized that agentic AI represents the forefront of AI and analytics innovations that are fundamentally changing the operations and strategies of enterprises. The autonomous agents involved in agentic AI capabilities are designed to learn from past interactions, allowing them to continuously improve their responses and effectiveness over time. The broader research will culminate in published reports scheduled between July 2025 and January 2026, providing insights to stakeholders and participants regarding the provider landscape for AI services. ISG's intention is to offer service providers more time and flexibility to prepare their responses throughout the year, enabling a thorough assessment of market capabilities and trends. For stakeholders not included in specific study brochures, ISG encourages them to reach out for potential inclusion, further fostering engagement within this vital sector of technology research. The findings from these studies are anticipated to shape the way companies across various industries harness AI technologies to meet evolving challenges and opportunities in their business environments.