Dell support fails to provide compatibility info for missing mouse dongle

On May 26, 2025, a user faced an issue with a Dell MS5320DW cordless mouse after discovering that the USB dongle necessary for its operation was missing. The user does not have Bluetooth capability on their computer and expressed a strong preference to avoid adding this feature in order to utilize the mouse. Instead, they expressed a desire to find a compatible Dell USB dongle that would allow them to use the mouse effectively. This issue highlights a common problem consumers face when components go missing, particularly when seeking replacements. In an effort to resolve the issue, the user contacted Dell support for assistance in identifying which USB dongles would be compatible with the Dell MS5320DW mouse. However, they encountered significant difficulties, as Dell support seemingly lacked adequate knowledge or resources to provide definitive answers about which dongles would work. This lack of helpfulness from customer support can be frustrating for consumers who expect expert advice on brand-specific products. The situation illustrates a broader dilemma that many customers face with technical devices—when key components go missing, often the only paths available for resolution lead to confusion or insufficient support. As the user tried to navigate this difficulty, they were left contemplating their next steps without clear guidance from the manufacturer. Ultimately, the inability to get the right information from Dell support not only left the user in a frustrating predicament but also highlighted an ongoing issue in customer service experiences. Consumers rely on accurate information, especially for brands like Dell that are synonymous with quality and reliability. Therefore, it becomes imperative for companies to ensure that their support teams are well-equipped with knowledge about their products to better serve customers like the one dealing with the missing dongle situation.