Illinois licensing process revamped to boost efficiency amidst public demand

In Illinois, the state government has introduced a new online licensing system called the Comprehensive Online Regulatory Environment (CORE). This launch, powered by Tyler Technologies' State Regulatory Platform Suite, occurred recently and marked a significant upgrade for the Illinois Department of Financial and Professional Regulation. The new platform aims to enhance the efficiency of licensing processes for applicants and staff alike. It enables a more automated and streamlined approach to managing professional licenses. The transition to this digital system occurred within a short timeline, as it was initiated just 90 days prior to the recent public announcement. Core functionalities of CORE include a user-friendly interface that allows users to track their applications at every step, from submission to approval. This new system simplifies the process of obtaining various professional licenses and aims to improve the overall experience for users, especially small business owners and professionals who frequently rely on timely licenses to operate. Additionally, the first phase of the rollout added three new license types—clinical psychologists, nail technicians, and music therapists—illustrating the platform's capability to quickly adapt to regulatory needs. Over the course of the next two years, IDFPR plans to add over 300 unique types of licenses to the system. This ambitious expansion will modernize the licensing services across a broad range of professions and streamline regulatory functions significantly. The successful implementation of this regulatory platform showcases the commitment of both IDFPR and Tyler Technologies to enhance public service. With CORE in place, officials anticipate the licensing process will not only be more efficient but also better serve the citizens of Illinois. This implementation reflects broader efforts in government agencies across the country to embrace technology in regulatory processes, making such systems more transparent, efficient, and user-friendly for the public.