Sep 6, 2024, 12:00 AM
Sep 6, 2024, 12:00 AM

TfL cuts travel app data amid cyber-attack in London

Provocative
Highlights
  • Transport for London has restricted access to live travel data and some customer services due to a cyber-attack that started last Sunday.
  • The incident is not classified as a ransomware attack, and there is no evidence that customer data has been compromised.
  • TfL is working with authorities to investigate the breach and is committed to keeping customers informed while ensuring public transport services remain unaffected.
Story

Transport for London (TfL) has taken precautionary measures by cutting live data feeds to travel applications like Citymapper and TfL Go due to a cyber-attack that began last Sunday. While public transport services continue to operate normally, the restriction on access to live travel data and certain customer services, such as journey history and photocard registration, is a response to the ongoing security breach. TfL has confirmed that the incident is not a ransomware attack, and no ransom demands have been made. The cyber incident has led to disruptions in travel updates on TfL's website and live journey planning apps, affecting information on tube train departures and traffic conditions. However, essential services like platform information displays and bus countdown services remain operational. Online applications for concessionary photocards are temporarily unavailable, but the Dial-a-Ride service for disabled travelers has been partially restored. TfL's chief technology officer, Shashi Verma, emphasized the importance of system security and customer data protection. Following the identification of suspicious activity, TfL has implemented internal measures to limit access and is conducting a thorough investigation in collaboration with the National Crime Agency and the National Cyber Security Centre. Passengers were informed of the breach on Monday, and while employees at TfL's headquarters in Southwark have been advised to work from home, many continue to work in the office. TfL is committed to keeping customers and staff updated as the situation evolves, thanking them for their patience during this challenging time.

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