British Airways mistakenly turns away passengers at Gatwick Airport

At Gatwick Airport, British Airways staff mistakenly denied boarding to two passengers due to incorrect interpretations of passport validity rules. The first passenger, who was set to travel to Florida, was told her passport needed a minimum of six months' validity, a requirement that does not exist for UK passports traveling to the U.S. Despite her attempts to appeal, staff ignored her evidence. The second passenger, David Muir, was also turned away for a golfing trip to Spain, with staff incorrectly stating his passport was invalid after nine years and nine months. After being misinformed, both passengers missed their flights and had to make alternative travel arrangements. British Airways acknowledged the errors as human mistakes and expressed their intention to apologize and rectify the situation. Additionally, the affected passengers are entitled to compensation for their troubles, highlighting the importance of accurate information regarding travel documentation.