Verizon fails to deliver Switch 2 on time amid customer confusion

In early June 2025, a customer ordered a Switch 2 console from Verizon, a company not typically associated with selling gaming consoles. While Verizon had advertised availability online, the customer's order was not fulfilled on the expected delivery date, June 6, and subsequent days revealed that the device was backordered with no updates provided by Verizon’s for the delayed orders. Despite initial excitement over the purchase, the customer felt a lack of urgency towards the order, particularly since they were less invested in acquiring the console compared to others. The customer had even considered switching their order to a bundle that included a game, which had quickly sold out by the time the decision was made. After contacting customer support for details about potential cancellation, the customer remained undecided, opting to wait on the order and express their experience publicly. Just a short time later, they found out a popular Mario Kart World bundle had returned to stock, prompting them to place another order. However, upon checking the status of this second order, the tracking system indicated no movement or shipping updates, further exacerbating the frustrating experience. Throughout this ordeal, the customer faced a significant lack of communication from Verizon which drew attention to the company’s operational challenges during a product launch that had evidently outstripped supply capabilities. This situation has raised questions about customer service practices and the reliability of large companies venturing into selling consumer electronics that fall outside their traditional markets, especially when they misjudge product demand. In conclusion, while the customer shared their mildly disappointing experience, the delayed deliveries and absence of timely information point to larger issues within Verizon's logistics and communication strategies.