Tesco's website crash leaves shoppers stranded and frustrated
- Tesco customers faced online shopping disruptions due to technical difficulties with the app and website starting before 10 AM.
- Shoppers expressed frustration on social media, with over 500 complaints reported on Downdetector by 9:45 AM.
- The supermarket's IT teams are currently addressing the issue and have apologized for the inconvenience caused.
In the United Kingdom, Tesco supermarket's online shopping services faced significant technical problems, leading to disruptions for customers attempting to use the website and app. The issue began on April 01, 2025, around 10 AM, as many shoppers reported being unable to place online grocery orders. This incident was highlighted by a surge of complaints on social media platforms, as customers expressed their frustrations about not being able to complete their purchases. The service status website, Downdetector, reflected the extent of the problem, with over 500 logged reports by 9:45 AM. In response to the public outcry and customer complaints, Tesco acknowledged the technical difficulties and issued an apology via social media. They assured shoppers that their IT teams were actively working to resolve the issues as quickly as possible. A message displayed on the app conveyed the supermarket's commitment to fixing the problem, urging customers to keep checking back for updates. Despite the company's efforts to address the situation, no specific details were provided regarding the underlying cause of the outage or whether it impacted delivery services. This incident echoes a previous technical glitch experienced by Tesco in February 2025, where items were mistakenly removed from shopping baskets or marked as unavailable during the checkout process. Such recurrent tech-related issues raise concerns about the reliability of online shopping platforms, especially for a large retailer like Tesco that serves millions of customers. As the digital landscape continues to evolve, issues like these highlight the critical nature of robust IT infrastructure in the retail sector. Customers have increasingly turned to online shopping for convenience, and disruptions in these services can lead to significant inconvenience and dissatisfaction. Tesco's team is faced with the challenge of restoring customer confidence in their digital shopping capabilities after this recent setback.