Navi Mumbai Metro achieves unprecedented ISO certification in first year

In India, the Navi Mumbai Metro has marked a significant achievement by being awarded triple ISO certifications for quality management, environmental management, and occupational health and safety. Operated by Maharashtra Metro Rail Corporation Limited, the certifications—ISO 9001, ISO 14001, and ISO 45001—were received within the metro's first year of operations. The City and Industrial Development Corporation of Maharashtra Ltd. (CIDCO) stated that this accomplishment reflects their commitment to maintaining high operational standards. Furthermore, the certifications signify a proactive approach in ensuring a safe working environment and minimizing the environmental footprint of metro operations. The ISO 9001:2015 certification emphasizes the Navi Mumbai Metro's dedication to consistently delivering high-quality services and enhancing customer satisfaction. Meanwhile, the ISO 14001:2015 certification highlights CIDCO’s commitment to sustainable practices aimed at reducing environmental impacts and improving resource efficiency in metro operations. The ISO 45001:2018 certification illustrates the corporation's focus on the safety and health of employees engaged in metro activities, thereby reinforcing stringent health and safety measures. CIDCO’s Vice Chairman and Managing Director, Vijay Singhal, expressed confidence that these certifications will help set benchmarks for metro systems across India. He emphasized that the achievement underscores the organization’s ongoing efforts to elevate the operational excellence of the Navi Mumbai Metro, ensuring that it prioritizes quality, sustainability, and safety. As the first and only metro line in Maharashtra to receive all three certifications, the Navi Mumbai Metro represents a significant milestone in urban infrastructure development. With the recognition from the British Standards Institution (BSI), CIDCO aims to not only maintain but also enhance the service quality and operational standards of the Navi Mumbai Metro. The certifications will enable them to deliver improved services while emphasizing the importance of quality management, health and safety, and environmental sustainability moving forward. This ambitious milestone showcases the promising future of metro infrastructure development in urban India, setting a precedent for excellence in the public transport sector.