Boston mother seeks answers after son left on bus for hours

A Boston mother experienced a distressing situation when her first grader, Justice, was left on a school bus for several hours after his first day of classes. Justice was expected home around 3:30 PM, but when he did not arrive, his mother, Johnson, began to worry and contacted both the school and the bus dispatch center. She faced significant delays and a lack of clear information, leading to heightened anxiety about her child's whereabouts. After spending over an hour trying to get answers, Johnson was informed that the bus app was malfunctioning, complicating the situation further. She was placed on hold multiple times while dispatch searched for Justice. Eventually, after more than four hours, she was told that her son had been found, but the location of the bus remained unclear. Justice was finally dropped off at home after 7 PM, where Johnson found him asleep in his seat, which raised concerns about his well-being. The incident highlighted serious communication failures and the absence of an attendant on the bus, attributed to staffing shortages within the district. Johnson expressed her fears and frustrations, emphasizing the need for better safety measures and communication from the school district. This incident has sparked a demand for accountability and improvements in the transportation system for students. Johnson's experience underscores the importance of ensuring that children are safe and that parents are kept informed about their whereabouts, especially in critical situations like this one.