Patients struggle to book GP appointments due to AI chatbot's accent issues

In the UK, patients in Yorkshire are facing challenges booking GP appointments due to an AI chatbot named EMMA. Introduced to reduce waiting times, EMMA struggles to understand broad Yorkshire accents, leading to frustration among users. Healthwatch Rotherham reported that many patients feel unable to effectively communicate with their GP, with some opting for A&E instead. Despite claims of improved service speed, the chatbot's limitations have caused some patients to switch GPs.