UK energy watchdog Citizens Advice urges suppliers to improve customer service before winter

In the United Kingdom, Citizens Advice, the official energy consumer watchdog, has warned energy firms to improve customer service ahead of a difficult winter. This follows a 4% increase in the energy price cap by Ofgem, raising average annual bills to £1,723 from October 1. The charity's latest ratings show slight improvement, with Outfox Energy leading. However, a survey indicates over 10 million households are worried about affording bills, and 3.5 million are in energy debt. Gillian Cooper, director of energy, stressed the importance of customer service as a lifeline for vulnerable households.